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Privacy Policy

1. Who we are
Lymo Rides (“Lymo Rides”, “we”, “us”, “our”) is a private hire transport service provider.
We act as data controller of your personal data for the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Contact details (data controller):
Lymo Rides
Trading Office, 2 Station Road, Romford, Essex, RM3 0DA
Email: info@lymorides.com

By using our website, app or booking services, you acknowledge you have read and understood this privacy policy.

2. Scope of this policy
This policy applies to users of:

  • our website (“Site”); and
  • our mobile application (“App”).

Users include:

  • Passengers/customers; and
  • Drivers/driver-partners.

3. Personal data we collect
We may collect and process the following categories of personal data:
a) Information you give us directly
For example, when you register, book a journey or contact us:

  • Identification and contact details: name, address, email, mobile number.
  • Account details: username, password, profile information.
  • Journey details: pick-up and drop-off addresses, dates and times, preferences.
  • Driver information (for driver-partners): driving licence details, vehicle details, insurance details, right to work information and other documents required for onboarding and compliance.
  • Payment information: details needed to process payments (handled via secure payment providers).
  • Emergency contacts (if you choose to provide them).

b) Information collected through the Site/App

  • Technical data: IP address, device identifiers, browser type, operating system, app version, and similar technical information.
  • Usage data: pages viewed, app screens used, dates and times of access, features used, booking and cancellation history.
  • Location data: GPS/location information when you grant the App permission, to find nearby drivers, complete journeys, calculate fares and improve our services.

You may disable location access on your device, but this may prevent us from providing our services.
c) Information from third parties
We may receive information about you from:

  • payment service providers;
  • identity and verification providers (for drivers);
  • analytics and anti-fraud providers;
  • social login or integrated services, if you choose to sign in using them (e.g. Google, Facebook).

4. How we use your personal data and legal bases
We use your personal data for the following purposes and on the following legal bases:
a) To provide and manage our services

  • Setting up and managing your account.
  • Matching passengers with drivers and arranging journeys.
  • Calculating fares, processing payments and issuing receipts.
  • Communicating with you about bookings, changes and support.

Legal basis: performance of a contract with you; our legitimate interests in operating and improving our services.
b) For drivers: compliance and onboarding

  • Verifying identity, driving licence, right to work and vehicle details.
  • Conducting appropriate checks (e.g. insurance, licensing, background where required by law or regulation).

Legal basis: performance of a contract, legal obligations, and our legitimate interests in ensuring safety and regulatory compliance.
c) Safety, security and fraud prevention

  • Monitoring use of the Site/App to detect and prevent fraud, misuse and unauthorised access.
  • Handling complaints, disputes and incidents.

Legal basis: legitimate interests (security and fraud prevention); legal obligations where applicable.
d) Service improvement and analytics

  • Analysing usage to improve our Site, App, routes, pricing and service.
  • Testing, research and statistics.

Legal basis: our legitimate interests in managing and improving our business.
e) Marketing (with your consent)

  • Sending you news, offers and promotions about Lymo Rides by email, SMS, in-app notifications or push notifications.

You can withdraw your consent or opt out of marketing at any time via your account settings or using the “unsubscribe” link in our messages.

Legal basis: your consent.

We will only process special category data or criminal conviction data for drivers where required and permitted by law (for example, to meet licensing or safety requirements).

5. Who we share your personal data with
We may share your personal data with:

  • Drivers / passengers: limited information necessary to complete the journey (e.g. name, first name initial, pick-up location, vehicle details).
  • Service providers: IT hosting, payment processors, communications providers, analytics and customer support providers, who act as data processors on our behalf and under contract.
  • Regulators and authorities: where required by law, regulation, court order or to enforce our legal rights (for example, licensing authorities or law enforcement).
  • Professional advisers: such as lawyers, auditors and insurers where necessary.

We do not sell your personal data.

6. International transfers
If we transfer your personal data outside the UK (or the European Economic Area), we will ensure appropriate safeguards are in place, such as:

  • an adequacy regulation covering the destination country; or
  • standard contractual clauses or equivalent measures approved under data protection law.

7. How long we keep your data
We keep your personal data only for as long as necessary for the purposes set out in this policy, including:

  • for as long as you maintain an active account with us; and
  • for a further period where required for legal, regulatory, tax, accounting or reporting purposes, or to resolve disputes and enforce our agreements.

We may retain anonymised or aggregated data (which does not identify you) for analytics and business improvement.

8. How we protect your data
We use appropriate technical and organisational measures to protect your personal data, including:

  • encryption of data in transit where appropriate;
  • secure servers and access controls;
  • limiting access to personal data to staff and service providers who need to know it.

However, no system is completely secure. Transmission of information over the internet is at your own risk.

9.Your rights
Under UK data protection law, you may have the following rights (subject to certain conditions):

  • Right of access – to obtain a copy of your personal data.
  • Right to rectification – to correct inaccurate or incomplete data.
  • Right to erasure – to request deletion of your data where there is no good reason for us to keep it.
  • Right to restrict processing – to ask us to suspend use of your data in certain circumstances.
  • Right to object – to our processing of your data, including for direct marketing.
  • Right to data portability – to receive certain data in a structured, commonly used format and transmit it to another controller.
  • Right to withdraw consent – where we rely on your consent (e.g. marketing), you may withdraw it at any time.

You can exercise your rights by contacting us using the details in section 11. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection supervisory authority:
www.ico.org.uk
10. Children
Our Site and App are not intended for children under 16. We do not knowingly collect personal data from children under 16.

11. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our Site/App, and we will notify you of any material changes where appropriate.

12. Contact us
If you have any questions, comments or requests about this privacy policy or our handling of your personal data, please contact:

Lymo Rides – Privacy Enquiries
Email: info@lymorides.com