Contact Us
Every ride is built on trust, care, and a commitment to doing things the right way.
Whether you have a question to ask, feedback, or something else to discuss with us, we look forward to hearing from you. We usually reply within 24 hours of receiving an email.
Frequently Asked Questions
Do you provide child car seats?
Yes, we do. Your child’s safety is a top priority, and we’re happy to provide a car seat upon request and at no extra charge. Just let us know when you book.
Is a meet and greet service available?
Absolutely. If you’d like a driver to meet you inside the terminal or at a specific location, we’re happy to arrange that. Just ask when booking, and we’ll take care of the rest.
How punctual are your taxi services?
We pride ourselves on being reliable and on time. Our drivers plan ahead so you can enjoy peace of mind, whether it’s a quick local trip or a time-sensitive airport transfer.
Do you track flights for pickups?
Yes. We monitor flights around the clock to make sure we’re there when you land, even if your flight is early or delayed.
How many passengers can your vehicles accommodate?
Our fleet includes vehicles that comfortably seat up to 8 passengers. Whether you’re travelling solo or in a group, we’ll make sure you have the space you need.
Are your drivers vetted or assessed?
Yes. Every Lymo driver is carefully selected and regularly assessed. Safety, professionalism, and respect for passengers are non-negotiable for our team.
What payment options do you accept?
We accept card payments, online bank transfers, cash, and secure payments via our app (search ‘Lymo’ in the Apple App Store or Google Play).
Do you have a cancellation policy?
Yes, we understand plans can change. You can cancel for free with at least one hour’s notice. For full details, please refer to our Privacy Policy.
Are your prices competitive?
Yes. We offer clear, fair pricing – including fixed fares for airport runs with no hidden charges. Great service should always be great value.